Refund Policy

All packages purchased and paid in full on or after the 17 October 2018 are not refundable by simply change of mind after the cooling off period has passed.

If your Personal Trainer is away on holiday or sick leave, please contact the Studio Manager and you will be allocated a temporary replacement Personal Trainer for the duration of their absence. Refunds will not be given on sessions that have to be rescheduled under these circumstances.

If your Personal Trainer is no longer with the Studio, your Studio Manager will allocate you another Personal Trainer who is suitable to your needs, and will supply them with your complete training history. Refunds will not be provided under these circumstances.

You may not transfer your Personal Training Agreement or sessions to another person. If you cancel your Box33 Consulting membership any remaining sessions must be delivered prior to cancellation and no refunds will be given for unused sessions.

The Box33 Consulting refund policy is outlined in the Terms & Conditions.

All packages have an expiration date
5 sessions: 2 months
10 sessions: 4 months
20 sessions: 8 months
40 sessions: 12 months

Package Minimum Commitment Term:
All packages are for a minimum commitment.
Our default packages are 5, 10, 20, 40 sessions.
****Please note this is not our complete list of packages displayed above.

Lapsed Sessions due to non use:
Should you allow your sessions to lapse because you didn’t come to the gym as frequently as you planned, the following provisions apply:

If your sessions are more than two months expired, they are permanently expired.
If they are less than two months expired, you can get them credited to your account if you buy at least that many sessions on your next pack. Example: if you buy 10 sessions and you let 4 expire by accident. Since it’s a small pack, your sessions would expire 60 days from date of purchase. You realize that you can’t book your session on day 80 and you email us. You’ll need to buy at least 4 more sessions to get the 4 back. So let’s say you buy another 10 sessions, you will get a total of 14 sessions added to your account (10 + 4.)